Add or Remove a Member

View this tutorial to learn how to add or remove a new member to your Income Lab account.

Last published on: August 27, 2025

View this tutorial to learn how to add or remove a new member to your Income Lab account, including how to re-assign households when needed.

 

Video: Add or Remove a Member Tutorial

Video Transcript

0:08
hi it's Malley with income laab this
0:10
video we'll walk through how to add a
0:12
member to your account and how to remove
0:14
a member and reassign the households
0:16
when needed to begin from our main
0:19
dashboard we can click the members tab
0:22
then we can go and click add a member on
0:24
the top right of the screen from there
0:26
we can fill out the information for the
0:27
member we are trying to add
0:34
once you fill out the name first name
0:36
last name email as well as the role if
0:39
needed you can then add other members if
0:42
you're looking to add multiple members
0:44
into your account we can also click that
0:46
trash can icon to get rid of it once
0:48
we're all set we can then click send
0:50
invite to send the invite to our user to
0:53
have them added to the account you'll
0:55
get a green confirmation here notifying
0:58
that the invitation was successfully
1:00
sent you'll also see in your total
1:02
members section you can keep track of
1:04
how many members you currently have it's
1:06
important to note if you are out of
1:07
members or have reached your total
1:09
amount of members you can submit a
1:11
ticket or reach out to our support team
1:13
to have more seats added to your account
1:15
after the seats have been added to your
1:17
account you can go back to your members
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Tab and follow the same steps to add
1:21
that
1:21
member now let's say you are ready to
1:24
remove a member from your account before
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we remove a member you may want to
1:28
double check and reassign any households
1:31
tied to that member to someone else in
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your account to do so we can simply find
1:37
a household that we'd want to reassign
1:39
go all the way to the right side here to
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select the three dot icon and then
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you'll see the button to reassign and
1:46
then from there we can use this drop
1:49
down to select the household or the
1:52
member we would like to reassign that
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household
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to Once youve reassigned any households
1:59
you can and then go back to your members
2:01
tab we can find the test user that we
2:04
just created or in your case the member
2:06
you want to remove we can click the
2:08
three dot icon here on the right and
2:11
then we can click
2:14
delete and then we actually have to type
2:16
out Delete just to confirm that we want
2:18
to make this change and then from there
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we'll get another notification telling
2:22
us that that member was successfully
2:25
deleted and that's it we hope this helps
2:28
please reach out to our team if you have
2:30
any questions thank you again for
2:31
viewing this
2:48
video

 
 

 


Add a new member

 

  1. From your main dashboard, click the Members button on the top navigation menu.

 

  1. From the Members Management page, click the blue Add Member button.

 

  1. Enter the name and contact information for your member and assign their role. Click Add other member to continue adding additional members.
    1. Once you have filled out all the required fields, the Send Invites option will turn blue.

 

  1. Click Send Invites to add your member(s). They will receive an email from Income Lab inviting them to activate their account.

 


Remove a member

 

  1. From your main dashboard, click the Members button on the top navigation menu.

 

  1. From the Members Management page, search or locate the user you'd like to remove, click the 3-dot icon on the right side of the page, then select Delete.

⚠️ Reminder: Reassign all households before deleting the member

Deleting a member with households still assigned to that profile will also delete the households. Be sure to reasign the households to a remaining member before deleting the current member. You will receive a warning pop-up similar to the one below as an additional reminder. 

 

 

If no households are still assigned to that member's profile, you may proceed with deletion. 

 

  1. To confirm deletion, type the word DELETE in the text box, then click Confirm Deletion to finalize the process and remove the user from your account.

 

 

⚠️ Need to update your subscription?

Deleting a member from your firm's account does not impact your subscription. The system will assume you intend to reassign that open seat to a new user and you will continue to be billed for that seat. If you need to delete a member from your account, and update your subscription, please Contact Support.