How do I cancel my account?
This article will show you how to cancel your account.
Last published on: May 20, 2026
Free Trial Users
Prefer not to continue?
To avoid being billed, you’ll need to cancel your trial before it ends. If you're a free trial user and you'd like to cancel your subscription, you must do so in the app.
⚠️ Important Note
Canceling your trial will immediately delete your account, including all households and data created during your trial.
Steps to cancel
- Click the firm icon and open the Billing and Payment tab
- Select Cancel Free Trial at the bottom right
- Click Cancel Account
Current Subscribers
If you're already subscribed, you can submit a cancellation request to our team. Our team processes cancellation requests within 1 business day. If your renewal is coming up and you need to expedite the cancellation, please contact the support team directly.
To initiate the cancellation process, please submit a cancellation form. You can access the form through your account settings by following the steps below.
⭐ Want to discuss your subscription options?
If you'd like to discuss other subscription options or speak with an Income Lab team member, you can message us here or call our Customer Support Team at 720-634-5120.
Access the Cancellation Form
- Navigate to Firm Management
- Select the Billing and Payment tab, then select Request Plan Cancellation.
- Complete the cancellation form and click Submit.
- Be sure to include the contact name and email address currently associated with your account.