Failed Import Error - Orion Integration
Why am I getting a Failed Import error when importing a household?
Last published on: August 29, 2025
You may see a Failed Import error notice when there's a household you're importing that doesn't have the minimal data Income Lab needs to create a household.
Below is the list of the required minimum data points we need to import the household. Please confirm all these data points are currently showing up on the Orion side. If there's any missing data, try updating the data in Orion and attempting the household import again:
-
HouseholdNamein orion is calledname -
ClientLastNamein orion is calledlastName -
HouseholdEmailin orion is calledemail -
ClientBirthDatein orion is calleddob -
ClientFirstNamein orion is calledfirstName
➡️ Questions or Issues?
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