Client Portal Tutorial
Help your clients learn how to efficiently utilize and navigate their client portal.
Last published on: October 31, 2025
Watch the video below for an overview of the Income Lab client portal. Share this article with any clients who'd like to see the client portal before getting access.
Follow the steps in this help article for instructions on how to give a client access to the client portal.
Video: Client Portal Tutorial
Video Transcript
welcome this video will give you a walkr
0:03
of the income lab client portal once
0:05
your adviser gets you invited to the
0:07
client portal and you set up your
0:08
password and login you'll first start at
0:11
the main life Hub page inside life Hub
0:13
you can see your plan and use the
0:15
timeline to see your plan every year
0:18
along the way you'll have three sections
0:21
here at the top at the main section here
0:23
you can quickly click each individual
0:25
section for example here to view just
0:27
your investment accounts or you can
0:30
click each of these sections at the top
0:32
to expand your plan and to view it all
0:34
on one page you'll also notice on the
0:37
timeline that important Milestones will
0:39
be visible so as you hover over the top
0:41
you can highlight when you're retiring
0:43
when your Social Security
0:45
starts or even when your mortgage is
0:47
paid off or any special trips or
0:50
expenses you may have planned along the
0:54
way on the left side here you can click
0:56
the button up top to go to your main
0:58
plan dashboard here you can quickly
1:00
review your plan for this month you can
1:03
see your current balance or your
1:05
projected balance if you're retiring in
1:07
the future your spending capacity as
1:10
well as your guard rails and then you
1:12
can click view more to expand into each
1:14
of these sections to get a deeper look
1:17
on your assets get a deeper look on your
1:19
spending capacity so highlighting where
1:22
that income is coming from how much is
1:24
coming from Social Security any other
1:26
income like pensions and then how much
1:28
is coming from portfolio draws you can
1:31
also click view more on the guardrails
1:33
to see more of your guardrail
1:34
information and hover to see those
1:39
details in your household plan here you
1:41
have a few section like your cash flows
1:43
and then with your cash flows you can
1:45
hover over the
1:46
table you can hover over the chart or
1:50
click show table to view the table
1:53
below the other sections you'll have in
1:55
your client portal will be your
1:57
retirement stress test where you can see
1:59
the result stress testing your plan
2:01
through different historical
2:03
scenarios you can see the tax lab
2:07
here in the tax lab you can quickly see
2:10
the results of different Tax Strategies
2:12
like Roth conversions for example if
2:14
you'd like to review all the strategies
2:16
you can click edit to see all that
2:18
information
2:19
here next below that you'll see your
2:22
balance sheet here you can see a simple
2:24
net word statement below you'll see your
2:26
plan scenarios this is if your adviser
2:29
has created any plan scenarios for you
2:31
here you can quickly click into those
2:33
sections to view those scenarios or see
2:35
them at a high level from this page and
2:38
the last tab you'll see is your
2:39
household reports where you can view and
2:41
access any reports your advisor would
2:43
have made available for you through the
2:45
advisor
2:46
portal depending on the level of access
2:48
that your visor given you you may be
2:50
able to even make edits or inputs inside
2:52
life Hub to do so you can click the view
2:55
button at the top or the pencil icon if
2:58
you do have the edit access
3:00
with the view only access here you can
3:02
see all the inputs your adviser has made
3:04
but you will not be able to make any
3:06
edits if you'd like to have the edit
3:08
access you can always reach out to your
3:10
adviser to go ahead and give you that
3:12
access in addition you may also want to
3:15
link any outside accounts into your
3:17
client portal that your adviser can put
3:19
into your plans to do so you'll click
3:21
your icon in the top right here click
3:23
linked accounts and there you can go and
3:26
add click Add accounts to open up the
3:28
yle integration
3:30
this will then allow you to search any
3:32
institution that you have put in your
3:34
username and password save and then add
3:37
that as a linked
3:41
account it's important to note once your
3:43
accounts are linked you do want to reach
3:45
out to your adviser let them know you've
3:47
linked those accounts and then from
3:48
their advisor portal they can go ahead
3:50
and pull those accounts into your income
3:52
lab plan and then you'll see them under
3:55
your assets tab for
3:56
example that's it we hope this helps
3:59
please reach out to your adviser if you
4:01
have any
4:02
questions
Â
Â